Support centre

Choose the course you want, then open the application page and fill in the form: your first and last name, email address, phone number, the course, your current role and employer, and your care experience. Tick the consent box and submit.

The course is free. Submitting the form does not guarantee a place, because we manually review all applications and reply by email.

Still stuck? Open a ticket.

We manually review all applications and reply by email. We do not publish a fixed turnaround time, because each application is read by a person.

If you have not heard from us after a reasonable time, check your spam or junk folder first, then open a support ticket and tell us the email address you applied with.

Still stuck? Open a ticket.

Yes. Send a separate application for each course you want. Please use the same email address each time so we can match them up.

Still stuck? Open a ticket.

We will tell you by email. If you think we have made a mistake, or your circumstances change, open a support ticket and explain.

Still stuck? Open a ticket.

Open a support ticket in the category 'Applications and review'. Give the name and email address you used and say what needs to change. Please do not send a second application for the same course unless we ask you to.

Still stuck? Open a ticket.

When we approve an application we email you with instructions on how to start. Check your spam or junk folder if you cannot find the email.

Still stuck? Open a ticket.

Yes. Courses are online and self-paced, so you can study in short sessions around work and family. Each course page gives an approximate study time, but everyone learns at a different pace.

Still stuck? Open a ticket.

First check your spam or junk folder and make sure the address you gave us is correct. If you still cannot find it, open a support ticket in the category 'Accessing courses'.

Still stuck? Open a ticket.

It depends on your role, and your employer has the final say on the training you need. The courses page has a short guide, and you can open a support ticket if you are not sure.

Still stuck? Open a ticket.

On successful completion you receive a digital certificate of completion. It shows that you finished an online course. It is not a regulated qualification and it does not prove workplace competence.

Still stuck? Open a ticket.

No. The online course covers the knowledge element of the Care Certificate standards only. Workplace observation, competence assessment and sign-off are carried out by your employer.

Still stuck? Open a ticket.

We do not claim that it does. It is an online theory course with no practical training or assessment. If you need a paediatric first aid certificate for a childcare setting, check the requirements with your employer or regulator.

Still stuck? Open a ticket.

Our courses are CPD accredited. CPD accreditation shows that learning meets continuing professional development standards. It is not a regulated qualification.

Still stuck? Open a ticket.

For an application we collect your name, email, phone number, chosen course, current role and employer, and care experience. For every visit we also record your IP address and browser details (user agent), approximate country, pages viewed and clicks. See the privacy notice for the full list and the reasons.

Still stuck? Open a ticket.

Open a support ticket in the category 'Account and data', or email [email protected], and tell us what you would like us to do. Use the email address you gave us so we can find your records.

Still stuck? Open a ticket.

To keep the site secure, prevent spam and misuse, understand how the site is used, and link a form submission to the visit that produced it. They are sent, with your form details, to our customer relationship management (CRM) system. See the privacy notice.

Still stuck? Open a ticket.

No. We do not set cookies and we do not use third-party analytics or advertising scripts. See the cookie notice for the one item we keep in your browser's session storage.

Still stuck? Open a ticket.

Check that every required field is filled in, the email address is valid and the consent box is ticked. Make sure JavaScript is enabled, or try another browser. If it still fails, open a support ticket and tell us which page and browser you were using, or email [email protected].

Still stuck? Open a ticket.

Check your spam or junk folder and the address you typed. Some workplace email systems block unknown senders, so a personal email address often works better. If nothing arrives, open a support ticket.

Still stuck? Open a ticket.

Refresh the page, update your browser, and try switching off browser extensions that block content. If the problem continues, open a support ticket with the page address and your browser name.

Still stuck? Open a ticket.

No. Please do not include health, financial or other sensitive information in any form or ticket. We only need the details the form asks for.

Still stuck? Open a ticket.